|Statement||by Vineet Nayar.|
|LC Classifications||HD5650 .N375 2010|
|The Physical Object|
|LC Control Number||2009050642|
The secret of his success, and that of his company, Rosenbluth International is simple: Hal Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small family business into a global industry leader, grossing over $6 by: This book gives the insight of how simple rules and practices can bring in big changes. The book describes four phases of the EFCS journey, broadly categorised as- employees first and customers second. So, by putting employees first can bring about fundamental change in the way a company creates and delivers unique value for its customers. Realizing the need for unconventional thinking and management, Nayar derived the “Employees First, Customers Second” (EFCS) philosophy. In this short, personable book. Karl Moore: Your bestselling book Employees First, Customers Second seems to turn one of the central ideas that we teach at our MBA program on its head. What is the central idea of your book?Author: Karl Moore.
- Buy Employees First, Customer Second: Turning Conventional Management Upside Down book online at best prices in India on Read Employees First, Customer Second: Turning Conventional Management Upside Down book reviews & author details and more at Free delivery on qualified orders/5(). Buy Employees First, Customers Second: Turning Conventional Management Upside Down by Nayar, Vineet (ISBN: ) from Amazon's Book Store. Everyday low prices and free delivery on eligible s: So, my philosophy has always been, if you can put staff first, your customer second and shareholders third, effectively, in the end, the shareholders do well, the customers . Vineet Nayar's Employees First, Customers Second (EFCS) is a first person CEO account of the transformation of their enterprise. The book is a refreshing and frank look at the challenges facing leaders looking to transform their company, culture and employees.
About the Book Find at your local library Description MORE THAN , COPIES SOLD One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea--putting employees first and customers second--sparked a revolution at Price Range: $ - $ One small idea can ignite a revolution just as a single matchstick can start a such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the IT services this candid and personal account, Vineet Nayar—HCLT’s celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first, then turned the 5/5(1). After having read the book ´Employees first, customers second´ by Vyneet Nayar, reflect upon the following questions and elaborate your answers. The project must be done in groups of max. and be approx. 5 pages long, 12 Times New Roman, 1,5 spacing. Please consult the materials posted in the blackboard first: 1. MORE THAN , COPIES SOLD One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea--putting employees first and customers second--sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar--HCLT's celebrated CEO--recounts how he defied the conventional wisdom that companies must put customers 4/5(4).