Employees first, customers second
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Employees first, customers second turning conventional management upside down by Vineet Nayar

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Published by Harvard Business Press in Boston, Mass .
Written in English

Subjects:

  • HCL Technologies -- Management -- Case studies,
  • Management -- Employee participation,
  • Corporate culture,
  • Organizational change,
  • Customer relations

Book details:

Edition Notes

Statementby Vineet Nayar.
Classifications
LC ClassificationsHD5650 .N375 2010
The Physical Object
Paginationp. cm.
ID Numbers
Open LibraryOL24033503M
ISBN 109781422139066
LC Control Number2009050642
OCLC/WorldCa436026620

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The secret of his success, and that of his company, Rosenbluth International is simple: Hal Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small family business into a global industry leader, grossing over $6 by: This book gives the insight of how simple rules and practices can bring in big changes. The book describes four phases of the EFCS journey, broadly categorised as- employees first and customers second. So, by putting employees first can bring about fundamental change in the way a company creates and delivers unique value for its customers.   Realizing the need for unconventional thinking and management, Nayar derived the “Employees First, Customers Second” (EFCS) philosophy. In this short, personable book.   Karl Moore: Your bestselling book Employees First, Customers Second seems to turn one of the central ideas that we teach at our MBA program on its head. What is the central idea of your book?Author: Karl Moore.

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  About the Book Find at your local library Description MORE THAN , COPIES SOLD One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea--putting employees first and customers second--sparked a revolution at Price Range: $ - $ One small idea can ignite a revolution just as a single matchstick can start a such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the IT services this candid and personal account, Vineet Nayar—HCLT’s celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first, then turned the 5/5(1). After having read the book ´Employees first, customers second´ by Vyneet Nayar, reflect upon the following questions and elaborate your answers. The project must be done in groups of max. and be approx. 5 pages long, 12 Times New Roman, 1,5 spacing. Please consult the materials posted in the blackboard first: 1. MORE THAN , COPIES SOLD One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea--putting employees first and customers second--sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar--HCLT's celebrated CEO--recounts how he defied the conventional wisdom that companies must put customers 4/5(4).